The Temple of the Ancient Dragon Jewelers brings to you the hottest items in Moissanite, Natural Diamonds, Black Diamonds, Created Diamonds, Natural and Created Precious Gemstones from around the world. Gold, Silver and Platinum Jewelry, Gothic Jewelry and so much more. Enter the Dragon by clicking onto the Dragon image below to see all of our wonderful pieces of jewelry.
We are a United States based company. We have recently expanded our company to work with an amazing and talented leading International Designer and company to bring each valued customer the best of the best in quality and standard in our designs.
For our creations, we have the ability to purchase items made exclusively for the Temple of the Ancient Dragon from suppliers that assist us with certain gemstones of the highest quality indigenous to certain areas of the world and precious metals for the best quality available for the "Temple of the Ancient Dragon" line and our Registered Trademark of the same name. We also proudly hold a DMCA on over 550 different jewelry designs.
Temple of the Ancient Dragon Revised 2017 Store Policies Temple of the Ancient Dragon TM is a Corporation formed in Michigan and (WE) describes The Temple of the Ancient Dragon and (YOU) or (YOUR) describes you the customer in legal verbiages. We are a Custom Manufacturer and Designer with Manufacturing Facilities in the United States and India. Implied Warranty on Setting We are a Custom Manufacturer and Designer who is trademarked and copyrighted in the United States and applied in India. Our castings and workings can be made at either plant location and are inspected prior to leaving the plant, All castings are stamped and inspected prior to stones being placed in your purchase. The setting is covered by a manufacturer warranty and such warranty covers only the casting coming loose (SEE GEMSTONES) or stress cracking. We do not warrant colored or plated gold or enamel work on the setting itself. How to Claim on the Implied Warranty We require, you to send a photo of the damage being claimed, do not send the jewelry item, until we have had a communication, with you via email as we are not responsible for mailed jewelry that has no assigned repair or replacement ticket please send a photo to us via [email protected] Attn: Warranty or Replacement Center. We will provide a photo examination and determine the location to which you should mail your manufactured defect to. Mailing the ring back is the second stage and requires a ticket to be processed for repair or replacement. We are not responsible for mailing costs, and will not issue a shipping label for returns, upon an approval by Temple of the Ancient Dragon agents, we will send a email to you with an accurate mailing address within 10 days of receiving a photo and making a decision. Only ticketed returns are accepted. Contact Methods While we maintain several Social Media Portals, we DO NOT maintain customer service via those portals, no agent or representative can handle your claim via chat, or other methods of Social Media. All request for warranty claims are to be forwarded via email to [email protected] It is also suggested that you refrain from posting negative commentary via Social Media as we able to handle all discussions in private via email. DO NOT assume, we can do customer service via Social Media, and comments or harassing activities could be handled by our legal department. Also please be aware slander and liable are costly actions in defense of something that should be first handled by
Customer Service [email protected]
We suggest you contact Customer Service via email before contacting YOUR financial institution and you agree by making a purchase to first deal with the Temple of the Ancient Dragon Customer Service Department before contacting any third party finance or processing source and allow for a complete decision to be rendered by Customer Service prior to such action. Third parties are not the Temple of the Ancient Dragon and while offering buyer protection require complete information as evidence to YOU opening a case, we investigate each complaint and take such complaints seriously, however third party lenders and processing are not designed to deal with complaints or manufacture defects on your order. We will prepare this as proof of our implied warranty at time of your claim as our answer to the claim. You have 10 days to contact us via email [email protected] after a claim is to be made after such time it is the discretion of the Temple of the Ancient Dragon to proceed with your claim.
WHAT IS COVERED:
Manufacture Errors and Metal Flaws: All items we manufacture are inspected both at the creation level and at the shipping level for defects, occasionally we miss something should this occur by making a purchase you agree to this warranty and the terms we have written. We will NOT REFUND manufacture defects, or flaws, we WILL REPLACE the item your originally ordered under our warranty. Please allow 4 to 6 weeks for a replacement to be sent, however only after a ticket is drawn and the item is returned to the proper repair or replacement facilities will be order your new item. Items, not as ordered or size errors by the manufacturer: We double check all sizes prior to shipping however occasionally because we send many orders daily a mix up can occur, please contact Customer Service [email protected] should this occur. NOTE: We do not replace SIZE ERRORS by YOU and we do charge at flat fee of 100.00 to resize CUSTOMER SIZE ERRORS (see what we do not cover below). Remember some items CANNOT BE RESIZED and may require you to do the RESIZE at a local level at your expense. Gemstones: Your gemstones are covered not to fade or discolor if genuine for a period of 2 years and if created by laboratory or production facilities for 1 year, however mailing expense is not refundable, and again requires a ticket to be in place by Customer Service [email protected]
What IS NOT COVERED
Black Platinum, Black Gold, or Black Rhodium or ANY Gold Plating or Enamel Paint has NO WARRANTY and IS NOT RETURNABLE OR REFUNDABLE and by purchasing such items you give up all claims of return which supersedes all BUYERS PROTECTION as it our internal policy. We also declare all Black Plated or Enameled or Gold Plated Item or Items can appear different from the original 3 D render on the site, and may be gray to medium black and do not guarantee the item to be as black as the original item 3 D rendering. Gemstones: Occasionally at stone will work loose, we do not cover the ring beyond our control past 3 days. Exposure to chemicals and solvents and pool chemicals can affect the setting and work loose stones along with exposure to machine vibrations and operations of vehicles and machinery. If your stones come loose please contact Customer Service .within three days of opening the parcel. Contact [email protected] again a ticket is required to repair your stones if we are at fault if not a per stone charge of 25.00 each applies, a separate quote is required for all center stones along with photo evidence. Please send via email. Customer Service requires you to send payment with the ring Made to Temple of the Ancient Dragon. Check or Money Order Accepted, repairs will occur once the confirmation of bank clearance is received. Size Errors: Please be exact with ring sizes, we are not responsible for sizing errors that occur on the size or sizes provided at time of purchase, we charge up to 100.00 on a sizing error by YOU on the size provided. WE DO NOT TAKE RETURNS FOR SIZE ERRORS. On NON RESIZABLE RINGS, you are responsible for all resizing work, and we suggest this occur at your local jewelry repair center. Please contact Custom Service [email protected] and include payment with ring on silver and gold down sizing is 100.00 and up sizing is 175.00 in Platinum a flat fee of 300.00 is charged. Payment can be made to Temple of the Ancient Dragon via check or money order after a ticket is created by Customer Service [email protected] Returns for DESIGN not a described we use THREE DIMENSION RENDERING and sometimes while our designs and finished product may differ, we are true to design in ninety nine percent of our products and WE DO NOT ACCEPT RETURNS for not a described design opinions whatsoever, we do refund design errors, such as manufacture errors or flaws that are visible. Mailing Information We are not responsible for mail delays, and customer open packages at time of delivery, we suggest you contact your local postal authorities, and or police department, once mailed your ring is insured for a basic amount, and in Gold and Platinum we insure it for replacement cost to manufacture the item. We are not responsible for lost mail, as we are not the post office, or delivery company. On higher priced items we will use a insured expedite company, who will hand deliver the item to your home secure and protected by our own insurance. We use many shipping companies, however rely on USPS heavily we are not responsible for delays that can occur, nor are we responsible for customs charges due on delivery in non United States destinations. We will not refund customs charges or broker fees to deliver your item over and above our standard shipping contract to deliver. Customs We are not responsible for delays in Customs we prepare all correct documents and since we ship worldwide, and there are many postal centers and custom clears that can and will occur, we cannot control ANY DELIVERY DATE. Restock for Returns If Customer Service agrees to return an item, we will process such returns within 30 days, a status can be received by contacting
[email protected] ATTN: Accounting.
Certain items that contain the words warranty are returnable and each item is different a restock applies in the following amount. However all refunds or returns must have a Customer Service Ticket. Silver 100.00 if over 300 sales price and 50.00 from 150 to 299 and 25.00 under 150.00 Gold 10 k 200.00 14 k 300.00 and 18 and 22 k 400.00 Platinum 500.00 This restock fee is non negotiable, and may be deducted upon refund by the Temple of the Ancient Dragon.
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